We want you to be happy with your purchase and understand that it's not always easy to get it right.

We have different return policies for our online store and our Ripe physical stores, so please read the below information to ensure that your return meets our current conditions and policies.

If you have purchased on our website:

OUR ONLINE RETURNS POLICY

 

30 Day Return Change of Mind Policy

We accept returns within 30 days from date of purchase under the following conditions.

December Extension of Returns Policy

Orders placed between 27th Nov & 15th Dec have until the 15th Jan 2025 to return as per the below policy.

Full priced items: Full price items (including where a promotional discount code has been used) are eligible for a refund or a store credit, or an exchange on size only.

Sale items: Sale items which have been marked down in price with a strike-through cannot be refunded and are eligible for a store credit only. Our store credits are valid for 12 months from date of issue and can be used online or in-store.

Final Sale items: All items marked as Final Sale on the product page are not eligible for a return, unless the item has been deemed faulty.

Online Warehouse Sale: All items purchased during the Online Warehouse Sale Promo are final sale and are not eligible for a return, unless the item has been deemed faulty.

 

  • Items must be lodged through the Online Portal within 30 days from date of purchase.
  • Items must be unworn, unwashed, and in original condition with all tags attached.
  • Online returns must be lodged through our Online Returns Portal, and must include your original order number.
  • The cost of return postage is at your own expense and you will not be refunded for the postage cost. We unfortunately cannot accept responsibility for items that are lost or damaged by the post or courier when being returned. We recommend keeping a copy of your tracking number in case you need to follow up the delivery.
  • We offer exchanges for size only through our Online Portal. If you would like to return your garment for a different product, you will need to lodge a return and then repurchase the product separately. You will be eligible for a refund on full price merchandise, or a credit note for sale items. Our credit notes are valid for 12 months so you will have plenty of time to re-purchase.
  • Online orders can also returned to one of our retail stores (excluding our Fairfield Outlet store). Please take a copy of your order confirmation email with you when you visit our store for a return. We are happy to offer either a refund or an exchange on full price merchandise when you return in-store. Sale items are eligible for a credit note or an exchange when you return in store.
  • Orders paid using Zip or Afterpay must be returned to our Online Returns Department as we are unable to process Zip or Afterpay refunds in our stores.
  • Any rewards points accumulated on the returned items will be reversed to your account.
  • Any expired promotional offers that you received on the original order will not be carried over to your exchange.
  • We do accept returns of bras and swimwear purchased online. We understand it can be difficult to choose your style without being able to try it on. All tags must be intact and the hygiene strip must still be in place.

 PLEASE NOTE:

  • Unfortunately we cannot accept returns of hosiery, briefs or support shorts for hygiene reasons.
  • Items marked FINAL SALE can not be returned, unless deemed faulty. This includes returning for a refund, credit note or exchange.

 

30 Day Return Change of Mind Policy

We accept returns within 30 days from date of purchase under the following conditions.

December Extension of Returns Policy

Orders placed between 27th Nov & 15th Dec have until the 15th Jan 2025 to return as per the below policy.

Full priced items: Full price items (including where a promotional discount code has been used) are eligible for a refund or a store credit, or an exchange on size only.

Sale items: Sale items which have been marked down in price with a strike-through cannot be refunded and are eligible for a store credit only. Our store credits are valid for 12 months from date of issue and can be used online or in-store.

Final Sale items: All items marked as Final Sale on the product page are not eligible for a return, unless the item has been deemed faulty.

Online Warehouse Sale: All items purchased during the Online Warehouse Sale Promo are final sale and are not eligible for a return, unless the item has been deemed faulty.

 

  • Items must be lodged through the Online Portal within 30 days from date of purchase.
  • Items must be unworn, unwashed, and in original condition with all tags attached.
  • Online returns must be lodged through our Online Returns Portal, and must include your original order number.
  • The cost of return postage is at your own expense and you will not be refunded for the postage cost. We unfortunately cannot accept responsibility for items that are lost or damaged by the post or courier when being returned. We recommend keeping a copy of your tracking number in case you need to follow up the delivery.
  • We offer exchanges for size only through our Online Portal. If you would like to return your garment for a different product, you will need to lodge a return and then repurchase the product separately. You will be eligible for a refund on full price merchandise, or a credit note for sale items. Our credit notes are valid for 12 months so you will have plenty of time to re-purchase.
  • Online orders can also returned to one of our retail stores (excluding our Fairfield Outlet store). Please take a copy of your order confirmation email with you when you visit our store for a return. We are happy to offer either a refund or an exchange on full price merchandise when you return in-store. Sale items are eligible for a credit note or an exchange when you return in store.
  • Orders paid using Zip or Afterpay must be returned to our Online Returns Department as we are unable to process Zip or Afterpay refunds in our stores.
  • Any rewards points accumulated on the returned items will be reversed to your account.
  • Any expired promotional offers that you received on the original order will not be carried over to your exchange.
  • We do accept returns of bras and swimwear purchased online. We understand it can be difficult to choose your style without being able to try it on. All tags must be intact and the hygiene strip must still be in place.

 PLEASE NOTE:

  • Unfortunately we cannot accept returns of hosiery, briefs or support shorts for hygiene reasons.
  • Items marked FINAL SALE can not be returned, unless deemed faulty. This includes returning for a refund, credit note or exchange.

If you have purchased in one of our Ripe physical stores:

OUR IN-STORE RETURNS POLICY

30 Day Return Change of Mind Policy

We accept returns within 30 days from date of purchase under the following conditions.

Full priced items: Full price items (including where a promotional discount code has been used) are eligible for a refund or a store credit, or an exchange.

Sale items: Sale items which have been marked down in price on the swingticket cannot be refunded and are eligible for a store credit or in-store exchange only. Our store credits are valid for 12 months from date of issue and can be used in-store or online.

  • Items must be returned to our stores within 30 days from date of purchase.
  • Items must be unworn, unwashed, and in original condition with all tags intact.
  • An original proof of purchase must be included with the returned items, for in-store purchases this is the original receipt given to you at time of purchase.
  • Instore purchases can be returned to any one of our retail stores around Australia (excluding our Fairfield Outlet store).
  • Any rewards points accumulated on the returned items will be reversed to your account.
  • Any expired promotional offers that you received on the original order will not be carried over to your exchange.

PLEASE NOTE:

  • Unfortunately we cannot accept returns of hosiery or underwear for hygiene reasons.
  • We cannot accept returns of bras, support garments and swimwear purchased in store.

30 Day Return Change of Mind Policy

We accept returns within 30 days from date of purchase under the following conditions.

Full priced items: Full price items (including where a promotional discount code has been used) are eligible for a refund or a store credit, or an exchange.

Sale items: Sale items which have been marked down in price on the swingticket cannot be refunded and are eligible for a store credit or in-store exchange only. Our store credits are valid for 12 months from date of issue and can be used in-store or online.

  • Items must be returned to our stores within 30 days from date of purchase.
  • Items must be unworn, unwashed, and in original condition with all tags intact.
  • An original proof of purchase must be included with the returned items, for in-store purchases this is the original receipt given to you at time of purchase.
  • Instore purchases can be returned to any one of our retail stores around Australia (excluding our Fairfield Outlet store).
  • Any rewards points accumulated on the returned items will be reversed to your account.
  • Any expired promotional offers that you received on the original order will not be carried over to your exchange.

PLEASE NOTE:

  • Unfortunately we cannot accept returns of hosiery or underwear for hygiene reasons.
  • We cannot accept returns of bras, support garments and swimwear purchased in store.

Other Returns

RIPE THORNBURY OUTLET STORE

Our outlet store in Thornbury, VIC operates as a standalone store, and is separate to our online or retail stores.

30 Day Return Change of Mind Policy

We accept returns within 30 days from date of purchase under the following conditions.

  • Items purchased at www.ripematernity.com or in one of our retail stores cannot be returned to the outlet store, and similarly items purchased at the outlet cannot be returned to online or a retail store.
  • Outlet returns are applicable for a credit note or an exchange only, no refunds sorry.
  • Online or retail store credit note cannot be used at the outlet store.

Our outlet store in Thornbury, VIC operates as a standalone store, and is separate to our online or retail stores.

30 Day Return Change of Mind Policy

We accept returns within 30 days from date of purchase under the following conditions.

  • Items purchased at www.ripematernity.com or in one of our retail stores cannot be returned to the outlet store, and similarly items purchased at the outlet cannot be returned to online or a retail store.
  • Outlet returns are applicable for a credit note or an exchange only, no refunds sorry.
  • Online or retail store credit note cannot be used at the outlet store.

FAQs

Still unsure of the answer? Check out these answers to our most frequently asked questions.